Terms & Conditions

Important information:

FADING

Beware of using spray cleaners in rooms with our fabrics as they can cause fading, blues are especially vulnerable. this is because there are often chemicals in the sprays, including bleaching agents which can rise up in the air and settle on the folds of blinds etc. this is often the cause of fading fabric which is facing into a room. we cannot be held liable for fading of this kind.

Also, fabrics can fade if exposed to GAS from heaters, boilers and cookers, BLUES ARE ESPECAILLY VULNERABLE.

Fading caused by sunlight is always possible, the effects ON CURTAINS can be minimised by using a good lining and interlining. Also by choosing a different fabric for the leading edges of the curtains can help a great deal. Swapping the curtains over from time to time helps to keep the fabric exposed to the sunlight to a minimum.

WE WOULD NOT RECOMMEND PUTTING FURNITURE IN DIRECT SUNLIGHT - THIS WILL CAUSE FABRIC TO FADE OVER TIME.

These terms of business are to protect and clarify the legal rights of our customers as well as ourselves.

1. Prevailing terms:

The terms and conditions stated below apply to all fabric, wallpaper, wall covering, curtains, blinds, cushions, furniture and rug orders made for Vanessa Arbuthnott Fabrics. No other terms and conditions can apply in any circumstances.

2. Customers:

We sell both trade and retail.

3. Pricing:

Prices are subject to change. We will be pleased to quote the current price immediately prior to an order being placed. 

All prices on this website are subject to change without notice. Whilst we do make every effort to provide you with the most accurate, up to date information, occasionally one or more items on our website may be mis-priced. In the event that a product is listed at an incorrect price due to typographical or technical error or error in pricing information received from our suppliers Vanessa Arbuthnott Fabrics shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. If an item's correct price is lower than our stated price, we will charge the lower amount and ship to you. If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will of course have an opportunity to purchase the item at the correct price if you so wish.

4. Statement of liability:

All goods supplied by Vanessa Arbuthnott Fabrics are supplied on the condition that our liability for any fault or defect in the quality, condition, description or fitness for any purpose is to a sum not exceeding the purchase price of the particular goods. It is the customers or their agent’s responsibility to check that they have received the correct design and colour before handing it into any curtain maker/upholsterer or further processing. Mistakes in labelling can happen. Once cut or handed on to a third party we cannot accept responsibility for any errors which occasionally do occur. That condition supersedes any conflicting term submitted to us and all other liability whether statutory or otherwise is excluded. 

5. Products:

a) We reserve the right to withdraw items from our range at any time without prior notification.

b) There is a 50cm minimum order length for fabric, or one roll for wallpaper and wallcovering.

c) All orders not confirmed in writing are at the customer’s own risk.

d) For the Trade half metre returnable samples remain the property of Vanessa Arbuthnott Fabrics. They must be returned within 28 days of receipt otherwise they will be invoiced at the price of half a metre.

e) Colour or finish matching: for exact colour or finish matching please request a stock cutting as colours and finishes can vary from batch to batch.

f) Fit for purpose: the buyer must satisfy themselves that any product supplied by Vanessa Arbuthnott Fabrics is fit for the purpose for which it is purchased prior to ordering.

g) Wallpapers, curtains, blinds and wall coverings must be checked prior to cutting and/or hanging. A ready mixed paste must be used with the papers to avoid shrinkage. 

h) The measurements of windows and doors taken by the customer or his/her agent, and provided to the Company is not the responsibility of the Company for accuracy.

6. Payment:

a) Payment in full for all retail fabric orders is required before goods are cut and dispatched. 

b) Pro-forma invoices must be fully paid before goods are cut and dispatched.

c) Payment in full is required for all curtains and blinds prior to confirming an order.

d) Once full payment is received and goods are dispatched, they become the property of the buyer.

 7. Delivery:

a) The full delivery address must be given when the order is placed. 

b) Delivery times for fabrics and products given in the brochure will vary and Vanessa Arbuthnott Fabrics will give estimated dates of delivery prior to an order being placed. For fabric orders it will take 5-7 working days subject to availability, with up to 12 weeks on Made to Measure items. Please see our lead times on FAQ's, third one in the list. 

c) It is the buyer’s responsibility to check for any damages to packing materials and product before accepting delivery.  Damage by the delivery company must be reported within 48 hours. In the unlikely event that there is any damage, please DO NOT accept delivery, DO NOT sign the delivery sheet; instead ask the driver for a damaged freight report which will need your signature. Contact us as soon as possible. Goods are not covered by transit insurance once you have accepted delivery. Vanessa Arbuthnott Fabrics sends out goods with Parcelforce on a 24 hour service, if the goods are delayed in transit it is beyond our control and postage refunds will not be given.

d) Our express cutting fee ensures your order is cut as a priority but we cannot guarantee that Parcelforce will delivery in 24 hours. If an order is placed on a Friday then an express would be delivered on Monday unless Saturday is specified for an added cost. If large rugs are ordered they have to go out on a 48 hour service, because of their length: an express order for a rug made on a Friday would not be delivered until Tuesday of the following week.

e) It is the responsibility of the buyer to ensure that the correct product has been delivered to any other third party such as an upholsterer or curtain maker. 

f) Delivery dates supplied by Vanessa Arbuthnott Fabrics are estimates. We are not liable for the consequence of any delay. We will make every effort to keep you informed of any delays.

g) Any delay of part of an order against an estimated delivery date does not entitle the buyer to cancel the order.

h) It is the buyer’s responsibility to make themselves available to receive the goods for the carrier at the time the carrier proposes.

 8. Cancellations:

Contract cancellation under the Distance Selling Regulations.

Please note that goods made to the consumer's specifications or clearly personalised (made to measure) CANNOT be cancelled, refunded or exchanged.

Under The Consumer Protection (Distance Selling) Regulations 2000, Goods made to the consumer's specifications or clearly personalised are excluded from the right to cancel.

As a gesture, Vanessa Arbuthnott will allow a 48 hour period before processing any made to measure order. If you wish to cancel or alter your order this is the time in which to do so. Please submit this by email (including a request for a ‘read receipt') and we will confirm we have received your notice of cancellation, by email.

After this 48 hour period we will begin to make up your order and any cancellations cannot be accepted.

 9. Returns/Refunds:

a) Returns cannot be accepted unless by prior agreement.

b) All faults or damages must be reported within 7 days of receipt of delivery.

c) Unauthorised returns will not be credited to the customer's account.

d) Returns of bespoke fabrics, curtains, blinds, cushions, products and furniture will only be accepted where products are found to be faulty or damaged on receipt of products. 

e) For curtains and blinds, as measurements have been taken by the buyer then it is the buyer’s responsibility to ensure that correct measurements are given when placing order. All measurements and instructions for curtains and blinds will require the signature of the purchaser prior to the order commencing.

g) Fit for purpose: the customer must be satisfied that any product supplied by Vanessa Arbuthnott Fabrics is fit for the purpose for which the customer purchases it for. Where laminating is concerned, we assume that our customers will employ suitable competent specialist manufacturer and we cannot be held responsible if the final product is not of a sufficient standard. The fabric should be pre-shrunk before it is laminated. 

h)  Rugs returns are accepted within 14 days of purchase. The item should be returned in unused condition in original packaging, with tags and receipts included. Please phone or email Vanessa Arbuthnott Fabrics immediately to arrange return of a product or discuss any problems. Buyer will pay postal costs for returned items, the item of which will be refunded but not the postage, this is at the cost of the customer only.

i) Sale Fabric - Once purchased, we are not responsible for any fading, flaws, or difficulties with the fabric. We do not recommend using discounted fabric for blinds since the fabrics are either discontinued, seconds, or ends of rolls. As a result, if the customer still wants to make any of the aforementioned up, it is up to the user to decide how or what they use the fabric for and where it is invariably placed once the makeup is finished. We will not be held liable if any problems arise.

We're confident that you'll be happy with the quality and the fit of your curtains but in the event that you're not we'll always work very hard to resolve any problems. Please do get in touch with us by phone on 01285 831437 or by e-mail at [email protected] if you have any concerns and we'll be happy to help.

Bespoke product returns/refunds

For goods made in our workshop only:

We inspect very thoroughly all bespoke products leaving our workshop and are confident that you will receive excellently made goods. We will accept returns and consider replacements or full or partial refunds if there is a significant problem with the quality of manufacture or faults with the fabric. In most cases we will try to fix any issues in our workshop. We cannot accept returns in situations where we have been given incorrect measurements.

10. Claims:

a) Non-receipt of goods: Any claim for the non-receipt of goods must be made in writing within a maximum of 14 days from the date of the confirmed delivery date.

b) Errors and omissions: Customers should check all deliveries immediately for shortages, faults, damages or incorrect products. The buyer must inform Vanessa Arbuthnott Fabrics in writing, within 7 days of the date of delivery.

c) No claim will be considered in any circumstances should the goods have been cut, modified, hung (in the case of wallpaper or wall covering) or damaged by buyer in any way.

d) Due to human error samples may be wrongly labelled and mistakes are very occasionally made in the supply of fabric but it is the customer’s responsibility to check the correct fabric has been supplied before further processing.

e) It is a characteristic of natural textiles that there will be variations in the weave, colour and texture including occasional slubs and as such claims for irregularities will not be accepted under any circumstances. To ensure exact colour matching it is advised to order quantities required for future use at one time. We are aiming for a hand printed looking fabric and while every effort is made to ensure accuracy of colours, because of the limitations of the printing process, variations may occur and colours may not always be exact. The sample you order may come from a different batch to the material you receive. The natural fabric produced from flax fibres with beautiful rich texture. Care: the main disadvantage of linen and linen union is that they are easily creased and needs to be handled with care during the making of curtains and blinds.

f) Claims for labour charges will not be accepted under any circumstances.